Explore Zebra OneCare Maintenance Plans
Never one-size-fits-all, choose the "right-for-you" plan that's tailored to your exact needs and business urgency. Delivering much more than backup warranty and repair, our comprehensive plans add years of ongoing enhancements to protect your technology and your investment.
- Zebra OneCare™ Essential
- Zebra OneCare™ Select
- Zebra OneCare™ Special Value (SV)
- Zebra OneCare™ Technical and Software Support
- Zebra OneCare™ On-Site Support
Zebra OneCare™ Essential
Core Assurance
Gain peace of mind when your day-to-day device needs are covered to keep your fleet up and running. Get comprehensive protection, including phone support, three-day repair turnarounds, software and security updates, and cloud-based visibility into repair reports and more with VisibilityIQ™ OneCare™.
Zebra OneCare Essential and Select Maintenance Plan Fact Sheet
-
Complete Assurance
Fully comprehensive, includes accidental damage, functional failure and normal wear and tear, print head replacement, plus replacement device if beyond economical repair.
-
3-Day Repairs
Three-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
-
8x5 Tech Support
Priority access to live-agent telephone technical support during normal business hours (8x5) no matter where customers are located.
-
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
-
VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.
Zebra OneCare™ Select
Maximum Protection
Access around-the-clock support with the Zebra OneCare Select plan. Build on the benefits of the Essential plan, PLUS 24/7 live-agent telephone support and next-business-day, ‘like new’ device replacement pre-loaded with your settings, software, apps and OS, and LifeGuard versions.
Zebra OneCare Essential and Select Maintenance Plan Fact Sheet
-
24/7 Live Agent Technical Phone Support
24/7 live-agent telephone technical support in 17 different languages no matter where the customer is located (English live-agent support after-hours).
-
Next Day, "Like New" Device Replacement
“Like-new” replacement device ships for next business day delivery, same day shipment, next bus day delivery (where possible).
-
Standard Commissioning Service
Standard Device Commissioning preloads the device with customer’s level of software, apps, configuration, OS and LifeGuard version.
-
VisibilityIQ OneCare (Available for Zebra Mobile Devices and Scanners)
Cloud-based dashboard to view repair and support information, contracts, case lifecycle reports, LifeGuard Analytics, repair on time delivery, repair rates and top repair metrics.
-
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Zebra OneCare™ Special Value (SV)
Right-Priced Protection
Protect your value-tier printers and mobile devices with our specialized plan including technical and software support, five-day repair turnarounds and optional accidental damage coverage. Plus, mobile computer users will get access to our cloud-based VisibilityIQ OneCare tool.
Zebra OneCare Special Value (SV) Maintenance Plan Fact Sheet
-
Right-Price Protection for Value-Tier Devices
Enterprise-level service at only a fraction of the cost of a single, uncovered repair, with optional accidental damage coverage* available at value-tiered pricing for your unique needs.
-
5-Day Repairs
Five-day turn around on repairs once the device arrives at the repair facility, plus ground return shipping.
-
8x5 Tech Support
Live-agent telephone technical support during normal business hours no matter where customers are located.
-
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
*optional accidental repair coverage available on mobile computers only
Zebra OneCare™ Technical and Software Support
Standalone Technical and Software Support
Protect your data and get support when needed, even without a repair support plan. Access expert technical support and Zebra-exclusive security patches and software updates, including LifeGuard™. This plan also provides support for software applications, both OEM and third-party.
Zebra OneCare TSS Maintenance Plan Fact Sheet
-
Standalone Technical, Software and Security Support
Access Zebra's specialized technical support professionals with the expertise to troubleshoot hardware and its installed software, including Zebra-provided third-party applications.
-
8x5 Tech Support
Live-agent telephone technical support during normal business hours no matter where customers are located.
-
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
Zebra OneCare™ On-Site Support
Certified On-Site Technician
When you can't send your devices to a Zebra Service Center for repair or service, we'll send a Zebra-trained and certified technician to you for one-on-one, personalized attention.
* An ideal option for devices that are too vital, large or cumbersome to ship, choose 1- or 2-business day options.
Zebra OneCare On-Site Maintenance Plan Fact Sheet
-
Security at Your Site
When you choose any of the Zebra On-Site maintgenane plans, everythink is always included - parts, labor, traveel to and from your facility, software and firmware updates, security patches, complet cleaning - whatever is required to get your devices back up and running in like-new condition.
-
Scheduled On-Site Visits or a Permanent On-Site Solution*
Choose the plan that meets your urgency. Two separate servivce levels allow you to choose the on-site repair window timeline that meets your workflows and budget.
-
8x5 Tech Support
Live-agent telephone technical support during normal business hours no matter where customers are located.
-
OS and LifeGuard for Android Security Updates
Protect your business and ensure your devices are always running at optimum performance levels and compliant with data protection laws.
-
SPG Devices Covered for Onsite:
All Zebra industrial printer lines
-
EVM Devices Covered for Onsite:
SLSXXX, DS3608, TC26AZ, TC26VE, TC57XX, TC72XX, TC75XX, TC77VE, MC92xx, MC93xx, RS4000, RS419x, VC70XX, WT41XX, LS3408, LS3578, MK4XXX
*Please refer to your account manager for more details on either option.
